Privacy
Policy
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation & Definitions
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
An Account means a unique account created for You to access Our Service. An Affiliate means an entity that controls, is controlled by, or is under common control with a party (ownership of 50% or more). A Service Provider means any natural or legal person who processes data on behalf of the Company.
Collecting Your Personal Data
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This includes:
- Email address
- Usage Data (collected automatically)
Usage Data
Usage Data is collected automatically when using the Service, and may include:
- Device Internet Protocol address (IP address)
- Browser type and version
- Pages of our Service You visit, time and date of visit, time spent on pages
- Unique device identifiers and other diagnostic data
- Mobile device type, unique ID, mobile operating system, and mobile Internet browser type
Information Collected via the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- Service Provision & Maintenance — to provide and monitor the usage of our Service.
- Account Management — to manage Your registration and give access to Service functionalities.
- Contract Performance — for development, compliance and undertaking of purchase contracts.
- Communications — to contact You via email, SMS, push notifications regarding updates, security, and informative communications.
- Marketing — to provide news, special offers, and information about similar goods and services (opt-out available).
- Request Management — to attend and manage Your requests to Us.
- Business Transfers — to evaluate or conduct mergers, divestitures, acquisitions, or similar proceedings.
- Analytics & Improvement — for data analysis, usage trends, promotional campaign effectiveness, and service improvement.
Sharing Your Personal Data
We may share Your Personal Data in the following situations:
- Service Providers — to monitor, analyze, and facilitate the Service.
- Business Transfers — in connection with any merger, sale, financing, or acquisition of Our business.
- Affiliates — with Our parent company and subsidiaries, who are required to honor this Privacy Policy.
- Business Partners — to offer You certain products, services, or promotions.
- Other Users — if Our Service offers public areas, information shared there may be visible to all users.
- With Your Consent — for any other purpose with Your explicit consent.
Retention of Your Personal Data
The Company retains Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. Below are the maximum retention periods applied to different data categories:
| Data Category | Retention Period | Purpose |
|---|---|---|
| User Accounts | 24 months post-closure | Post-termination issues, dispute resolution |
| Support Tickets & Correspondence | 24 months | Follow-up inquiries, service quality, legal claims |
| Chat Transcripts | 24 months | Quality assurance and staff training |
| Application Usage Statistics | 24 months | Feature adoption and service improvements |
| Server Logs (IP addresses, access times) | 24 months | Security monitoring and troubleshooting |
We may retain Personal Data beyond these periods for legal obligations, active legal claims, at Your explicit request, or due to technical limitations in backup systems. When retention periods expire, data is securely deleted, or anonymized into statistical data that cannot be linked back to You.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data We have collected about You.
- Sign in to Your Account and visit Account Settings to manage or delete your personal information.
- Contact Us directly to request access to, correction of, or deletion of any Personal Data You have provided.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us. We strive to use commercially reasonable means to protect Your Personal Data. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
EDS India
Faridabad, Haryana, India